Auto Repair & Collision FAQs
Bodywerks is open Monday through Friday 8:00 – 5:00 and we schedule flexible appointments outside of these days/hours for your convenience.
Call the claims center’s telephone number found on your insurance card. The representative will issue a claim number at the time you report the accident. Remember to write it down and bring it into Bodywerks before the repair process begins. We’ll take care of the follow-up with the insurance company.
Yes, by law you may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster and it is unlawful for an insurance company to steer you to a particular repair facility. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.
You are not required by law to get more than one estimate. However, if you are paying for any damage out-of-pocket, it helps to shop around for the biggest “bang for the buck.”
How will I know if my insurance company is intending to have replacement (aftermarket) parts used in the repair of my vehicle?
The insurer is required, by law, to notify their client if “non-original manufacturer replacement parts” (aftermarket) are intended to be used in the repair of the vehicle. Approval must be made by the customer if this type of product before it is used. Some names that identify these aftermarket parts are “quality replacement parts,” QRP CAPA, PXN, competitive part and economy part. Aftermarket parts are not manufactured nor under warrantee by the manufacturer of your vehicle.
Today’s improved factory finishes incorporate multiple layers of highly specialized paints. Bodywerks uses high quality Akzo Nobel paints. Technology and equipment is continuously upgraded to ensure that each vehicle’s paint matches.
When leaving your car at Bodywerks, let us know what other work you would like done. We partner with top mechanics and glass installers in the area. Multiple services can be performed seamlessly without having to inconvenience you at a later time.
Many people have rental car coverage included in their insurance policies. When calling with the claim, check to see if this coverage is included and if there are specific limitations. Bodywerks has a great relationship with rental car companies in the area. Our customers take advantage of the discounts that we have set up for them. We can arrange for a vehicle to be here at the time you drop off your car.
To rent a car you’ll need:
– a valid driver’s license
– credit card
– claim number if the insurance company is paying for rental
Yes, all work done by us is guaranteed to be free of defects in our workmanship.
Lifetime Paint Guarantee: Bodywerks guarantees your paint against primer adhesion problems, peeling, blistering and wrinkling, and loss of gloss or shine. What is not covered: chips, nicks or any road damage, rust or corrosion. Lacquer checking is not covered unless paint is stripped.
Lifetime Workmanship Guarantee: Bodywerks guarantees that for as long as you own your vehicle we will, at our expense, correct or repair all defects which are attributable to defective or faulty workmanship in the repairs stated on the repair invoice – unless caused by rust, or due to damage resulting from unreasonable use, improper maintenance or care of the vehicle. Unless otherwise directed, only original factory replacement parts will be used to repair your vehicle.
You are. The vehicle owner must arrange for payment of the vehicle bill. Your insurance states that the insurer will reimburse you for the cost of repairs less any deductibles or depreciation. It is best to instruct the insurance company to pay the repair shop directly. It will be your responsibility to pay Bodywerks the full deductible at the time of pick-up.
If a claim is a liability claim (the accident was not your fault), car rental will be also covered by the other insurance company.
We accept cash, checks (insurance and personal), VISA and MasterCard.
You can wash your car immediately. Do this by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt. Always use fresh, clean water and wash your vehicle in the shade. Do not use a commercial brush car wash. Stiff brushes or sponges can mar the finish and damage the surface.
Do not wax or polish the vehicle for the first 90 days. This will allow the finish to cure completely. To keep your finish looking new, after the first 90 days keep a coat of polish or wax on the vehicle.
Do not “dry wipe” your car – this can scratch the finish. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the car’s surface.