Bodywerks is open Monday through Friday from 8 a.m. until 5 p.m., and we schedule flexible appointments outside of these days/hours for your convenience.
Call the claims center’s telephone number found on your insurance card. The representative will issue a claim number at the time you report the accident. Remember to write it down and contact us with it before bringing in the vehicle. We’ll take care of the follow-up with the insurance company.
Yes, by law, you may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster, and it is unlawful for an insurance company to steer you to a particular repair facility.
As noted in policies, you are required to allow the insurance company a reasonable amount of time to inspect the damage before repair.
By law, you are not required to get more than one estimate. However, if you are paying out-of-pocket for repair, it helps to shop around for the biggest “bang for your buck.” Remember to compare estimates and note any discrepancies that bring down overall costs.
The insurer is required, by law, to notify their client if “non-original manufacturer replacement parts” (aftermarket) are used in the repair of the vehicle. Some names that identify these aftermarket parts are “quality replacement parts,” QRP CAPA, PXN, competitive part and economy part.
Today’s improved factory finishes incorporate multiple layers of highly specialized paints. Bodywerks uses high-quality Akzo Nobel products. We regularly upgrade our technology and equipment to ensure that each vehicle’s paint matches.
We partner with the area’s top mechanics, glass installers and alignment specialists to take care of all your collision repair needs.
Many factors can affect the repair process. Parts availability, insurance approvals, and hidden damage may, or may not, delay a job. Our estimator will provide you with an approximate amount of time that it will take to complete the repairs. We’ll notify you if something comes up that impacts the date.
Many people have rental car coverage included in their insurance policies. When calling with the claim, check with your insurance carrier to see if you have rental coverage and if there are specific limitations. We can arrange for a vehicle to be here at the time you drop off your car.
To rent a car, you’ll need:
– a valid driver’s license
– a credit card
– a claim number if the insurance company is paying for rental
If you are a claimant, the other person’s insurance pays for your rental.
Bodywerks has a loaner vehicle if the insurance company won’t cover a rental. There are limitations to borrowing our car, and its use is dependent on availability.
Lifetime Workmanship Guarantee: Bodywerks guarantees that for as long as you own your vehicle, we will, at our expense, correct or repair all defects which are attributable to defective or faulty workmanship in the repairs stated on the repair invoice – unless caused by rust, or due to damage resulting from unreasonable use, or improper maintenance or care of the vehicle.
Lifetime Paint Guarantee: Bodywerks guarantees your paint against primer adhesion problems, peeling, blistering and wrinkling, and loss of gloss or shine. What is not covered: chips, nicks or any road damage, rust or corrosion. Lacquer checking is not covered unless paint is stripped.
You are. The vehicle’s owner must arrange for payment of the final bill. Your insurance states that the insurer will reimburse you for the cost of repairs less any deductibles. It is best to instruct the insurance company to pay the repair shop directly. It is your responsibility to pay the full deductible at the time of pick-up.
We accept cash, checks (insurance and personal), VISA and MasterCard.
You can wash your car immediately. Do this by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt. Always use fresh, clean water and wash your vehicle in the shade.
Do not use a commercial brush car wash. Stiff brushes or sponges can mar the finish and damage the surface.
Do not wax or polish the vehicle for at least 90 days after painting, as the finish needs to cure completely. To keep your paint looking new after the curing period, maintain a coat of polish or wax on the vehicle.
• “Dry wiping” your car will scratch the finish. Instead, hand wash it with cool water and a mild car wash solution.
• Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content that can damage a freshly painted surface and tree sap mars or spots painted surfaces.
• Don’t spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish.
• Don’t scrape ice or snow from the car’s surface.